On Arrival
When you arrive at your ward, a nurse will orientate you to the ward and facilities available. Your condition will also be assessed by a nurse and doctor.
Identification Wrist Band
You will be given a wrist band to wear upon admission. It will contain information such as your name, NRIC number, date of birth and address, to enable our staff to identify you. The band will also come with a waterproof electronic tag.
For your safety, please wear the wrist band at all times. A fee will be charged for the loss of the electronic tag.
Daily Ward Routine
During your stay, you may expect the following daily activities:
- Ward round in the morning
- Medication rounds in the morning, afternoon and evening
- Serving of meals (breakfast, lunch, afternoon tea and dinner)
The ward round will be led by your care team, which usually includes your doctor, nurse and other health professionals. The purpose of the ward round is to check in on how you are doing. It is a good time for you to ask questions about your care.
Meals are served at these times:
- Breakfast: 7.30am to 8.30am
- Lunch: 11.30am to 1.00pm
- Dinner: 5.30pm to 7.00pm
Meals
We offer a selection of Chinese, Indian, Malay and Western meals, specially planned to meet your medical and nutritional needs. You may choose your meals from the food menu available on the Patient Bedside Terminal. Special diets are also available for patients with certain medical needs.
Ordering of food delivery is strongly discouraged as our dietitians have prepared a wide selection of healthy meals for your stay.
Please approach your doctor or ward nurse if you need assistance, would like to order meals for your caregiver or visitors, or consult one of our dietitians.
Visiting Hours
For information about visitor registration and visiting hours, please visit
Your Ward Visit.
Patient Handset
A patient handset is located at your bedside. Please press the nurse call button in red if you need assistance.
Care Team
You will be looked after by our team of health professionals and ancillary staff. Here are some members of a care team and how they might support you.
If you have any questions or concerns during your stay, please speak with your care team.
Your Rights and Responsibilities
We are committed to providing you with reliable and best-value care. We respect you as a patient and want you to be engaged and empowered in your care. We also seek for you to understand your rights and responsibilities as a patient so that we can better care for you.
Please visit
Your Rights & Responsibilities to learn more.