Your Hospital Stay

On Arrival

When you arrive at your ward, a nurse will orientate you to the ward and facilities available. Your condition will also be assessed by a nurse and doctor.

Identification Wrist Band

You will be given a wrist band to wear upon admission. It will contain information such as your name, NRIC number, date of birth and address, to enable our staff to identify you. The band will also come with a waterproof electronic tag.

For your safety, please wear the wrist band at all times. A fee will be charged for the ​​loss of the electronic tag. ​

​Daily Ward Routine

During your stay,​ you may expect the following daily activities:

• Ward round in the morning
• Medication rounds in the morning, afternoon and evening
• Serving of meals (breakfast, lunch, afternoon tea and dinner)
  

​​The ward round will be led by your care team, which usually includes your doctor, nurse and other health professionals. The purpose of the ward round is to check in on how you are doing. It is a good time for you to ask questions about your care.

Meals are served at these times:​​

• ​Breakfast: 7.30am to 8.30am
• Lunch: 11.30am to 1.00pm
• Dinner: 5.30pm to 7.00pm
  

Meals

We offer a selection of Chinese, Indian, Malay and Western meals, specially planned to meet your medical and nutritional needs. You may choose your meals from the food menu available on the Patient Bedside Terminal. Special diets are also available for patients with certain medical needs.

Ordering of food delivery is strongly discouraged as our dietitians have prepared a wide selection of healthy meals for your stay.

Please approach your doctor or ward nurse if you need assistance, would like to order meals for your caregiver or visitors, or consult one of our dietitians.

Visiting Hours

For information about visitor registration and visiting hours, please visit Your Ward Visit​.

Patient Handset

A patient handset is located at your bedside. Please press the nurse call button in red if you need assistance.

Care Team

Medication Safety​

Medication safety is an important aspect of patient care. It can help reduce or even prevent the risk of harm to you. 

Here are some tips for safe use of medication:

• Tell your doctor or nurse if you are allergic to any medication. You will need to wear a special identification wristband if you have any known drug allergy.
  


• Do not consume any of your own medication during your stay. Please discuss your existing medications with your care team.


• Check with your nurse if you are unsure of the medication served to you.


• Take your medication on time when served.


• If you are taking ​new medication for the first time and experience any of the following symptoms, please tell your nurse immediately.
• Rash or itch on your face or body
• Constipation or diarrhoea
• Dizziness
• Headache​​
  
• Inability to sleep ​​
• ​It is important for you and your caregiver to know your medications well. This includes learning their names, how much to take and how often, why you are taking them, and what possible side effects there may be.

​Leaving the Hospital Premises

​​Discharge​

Your doctor will advise when it is time for you to be discharged. It may take a couple of hours for the discharge process to be completed. For your safety, we encourage you to be accompanied by a family member or friend on your trip home.

Before you leave, you may receive the following:

• An After Visit Summary and Medical Certificate
• Referrals for follow-up care
  
• An appointment at our Specialist Clinic or another healthcare institution
• ​Medication prescribed by your doctor and dispensed by pharmacy staff

Discharge time is 11am.

Additional fee​s will apply in the event of late discharge.

For non-residents, if you and your family or caregiver intend to return to your country after discharge, we seek your understanding to pay the bill before leaving the hospital.

Please approach our Patient Billing Financing Advisers or visit the Patient Services Centre at Tower B, Basement 1​.

We wish you good health and a quick, safe recovery.

Request for Medical Reports

If you need to make a medical claim from your insurance company, you may ​request a medical report by:

• Visiting the Patient Services Centre located at Tower B, Basement 1 (visit Getting Around Campus​ for details)
  
• Submiting a request using this online form​.
  

​For other medical report related enquiries, please email [email protected].​​​ For more information, please view Medical Reports.​

Charges may apply for the issue of medical reports.​

Caregiver I​nformation​

A caregiver is someone who has taken on the responsibility of looking after a person with a health condition.​​

Caregivers provide a range of support. These include:

• helping with day-to-day tasks such as dressing, bathing and supermarket shopping,
  
• providing health and medical support, such as helping with exercise, giving medication and going along to medical appointments,
  
• offering emotional and social support, such as providing a listening ear.
  

To caregivers:

You play an important role in a patient’s recovery.

The support and physical presence of family and friends help greatly when a patient is recovering. We encourage you to participate in care while the person you are caring for is admitted to Woodlands Health. Our nursing team will provide training and support, including post-discharge care, to ensure you are better prepared to provide care when you are back home.

If you have any concerns on how to provide care and support during the hospital stay or after discharge, please ask any ward nurse for advice or caregiver training.

While being a caregiver is an important role, it is equally important that you look after yourself and find time to do things that keep you healthy and happy. By taking care of yourself, you can take care of others.​

Please visit ​https://www.aic.sg/caregiving for information on caregiver self-care and training.​