Frequently Asked Questions
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My doctor spoke to me regarding continuing my care at Woodlands Health, and I have agreed. What should I expect next?
Your doctor would have put in a referral to Woodlands Health for you. You will receive an SMS notification once your appointment is fixed. If you still wish to be seen at the hospital of your last appointment (e.g. KTPH, YCH, TTSH etc.), kindly approach the hospital to make the next appointment.
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I am entitled to subsidised specialist clinic care, will I retain my subsidy status when I go to Woodlands Health for my next appointment?
Yes, you will still be a subsidised patient when you choose to continue your care with Woodlands Health for your next appointment. Kindly take note of FAQ #4 if you are on financial assistance with your current institution.
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What are the charges for consultation and services at Woodlands Health?
Please refer to Charges & Payment for more information.
- I am on financial assistance at the current hospital, will I receive the same level of financial assistance at Woodlands Health?
Your doctor at Woodlands Health will refer your case to Woodlands Health Medical Social Workers who will contact you for assessment with regards to the continuation of your financial assistance of your medical bills post transfer.
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I was given an appointment to see the doctor at Woodlands Health, however I would like to reschedule or cancel my appointment.
You may contact our Contact Centre, at 6363 8000 from 8am - 5pm (Mon - Fri, excludes PH), 8am - 12.30pm (Sat) to reschedule or cancel your appointment.
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What should I do if my medication runs out before my next appointment date at Woodlands Health.
In the event that your medication has run out before your next appointment with Woodlands Health, kindly contact or approach your last visited hospital (if it is not Woodlands Health) for top up.
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Before my next specialist clinic appointment at Woodlands Health, if I require urgent medical attention, what should I do?
Kindly approach the hospital of your last appointment (if it is not Woodlands Health) for assistance. Alternatively, you may visit any of the nearest Emergency Department.
For other enquiries pertaining to continuing your care at Woodlands Health, please call our Contact Centre at 6363 3000 from 8.00am to 5.00pm (Monday to Friday excluding public holidays), 8.00am to 12.30pm (Saturday).
