Charges & Payments

Consultation Fee​​

• All charges are rounded to the nearest dollar and are inclusive of prevailing GST rate.
• Charges may differ for Singapore citizens, permanent residents, resident foreigners and non-residents.
• ​Subsidised fees quoted are based on the range of government subsidies which varies depending on patient’s means test subsidy level.
• For subsidised patients, GST is absorbed by the hospital.

Dental Charges​​

• Consultation fee charges exclude consumables and X-rays.
• Charges may differ for Singapore citizens, permanent residents, resident foreigners and non-residents.
• Charges are inclusive of prevailing GST rate.
• All charges are rounded to the nearest dollar.
• ​​​Charges are inclusive of GST.
  

​Inpatient Daily Ward Charges​

• ​All charges are rounded to the nearest dollar and are inclusive of prevailing GST rate.
• Daily ward charges for Singapore Citizens and Permanent Residents for Ward B2 and C are based on maximum subsidy.
• For B2 and C patients, GST is absorbed by the hospital.
• All other services such as investigations, medication, procedures are charged separately.
• Singapore Citizen or Permanent Resident patient discharged from all ward types can opt for either subsidised or priva​te patient class for their Specialist Outpatient appointments.

Day Surgery​ Charges​​

• ​All charges are rounded to the nearest dollar and are inclusive of prevailing GST rate.
  
• Facility charges for Singapore Citizens and Permanent Resident are based on maximum subsidy.
• For subsidised patients, GST is absorbed by the hospital.​​
  
• Singapore Citizen or Permanent Resident patient discharged from all ward types can opt for either subsidis​ed or private patient class for their Specialist Outpatient appointments.​

Private - Inpati​ent 

Non-subsidised Patients

• A self-referred / walk-in case (subject to doctor availability and specialist clinic’s schedule on a day-to-day basis)
• Referral letter from a private hospital
• Referral letter from a restructured hospital under private status
• A non-resident
• Specify the name of the specialist you wish to see

Subsidised Patients

• Singapore Citizens and Permanent Residents
• Referral letter from a restructured hospital under subsidised ​status, A&E, polyclinic
• CHAS card holder and referred by a CHAS doctor
• Do not specify the name of the specialist that you wish to see
• Previously discharged from class B2 or C ward and require outpatient follow-up treatment​​

For more information on the various healthcare financing schemes and subsidies available in Singapore, please visit MOH Healthcare Schemes & Subsidies​.

Upgrading or Downgrading of Ward Class

Over the course of an inpatient stay, patients may choose to change the ward class. This is subject to bed availability.

Upgrades

• All services, including pre-admission services and daily treatment fee (DTF), will be recomputed to the upgraded class retrospectively from the point of admission.
• Exception will be ward charges, which will be applied based on the upgraded class prospectively. 
• Deposit may be required.​
  

Downgrades

Financial Subsidies

Payment for hospitalisation charges may be made through MediSave. Please inform our staff if you intend to use MediSave. You will need to sign a MediSave Authorisation Form authorising the CPF Board to withdraw funds from your MediSave account for approved treatment.  You can also log on to your HealthHub App/Website with your SingPass to submit your authorisation online.

For more information on MediSave withdrawal limits, please visit https://www.moh.gov.sg/healthcare-schemes-subsidies/medisave​.

MediShield Life

​​MediShield Life is a basic health insurance, administered by the Central Provident Fund (CPF) Board. The objective is to help pay for large hospital bills and selected costly outpatient treatments, such as dialysis and chemotherapy for cancer.

MediShield Life will provide coverage for large hospital bills in subsidized wards. Patients who choose to stay in Class A/B1 wards are still covered by MediShield Life. However, the MediShield Life payout may cover a small proportion of the bill. Patients may need to pay more from MediSave and/or cash if they do not have a Integrated Shield Plan.

For more information on MediShield Life benefits and claims, please visit the https://www.moh.gov.sg/healthcare-schemes-subsidies/medishield-life​.

Integrated Shield Plans

MediShield Life is included in all Integrated Shield Plans. MediShield Life will cover you for life, including your pre-existing conditions. This is the case even if your pre-existing conditions are not covered under the additional portion of your Integrated Shield plan from your private insurer. 

With Integrated Shield Plan you will also receive subsidy for your MediShield Life premium, if you are eligible. There are multiple additonal plans that can be purchased from private insurers.

The Integrated Shield Plans (IPs) available on the market are:

For more information on Integrated Shield Plans, please visit https://www.moh.gov.sg/healthcare-schemes-subsidies/medishield-life/about-integrated-shield-plans. 

Skip the Queue and Pay at Your Own Convenience

​​​On Billing and Payment

1. Where can I view my bills?

If you are a SingPass holder, you may retrieve your bills from:

• NHG Health app​
• HealthHub app or website
2. ​​​​​What payment methods are available for settling my bill?

You may pay your bills using the following options:

• Patient Self-Service Stations located within our campus
  
• NHG Health​ app
• HealthHub app or website
  
• AXS Stations / AXS e-Station / AXS m-Station
• PayNow or PayLah!
3. ​​​​What financing options are available for my hospital bill?

There are various financial schemes and subsidies available, such as:

• Medisave
• MediShield Life
• Integrated Shield Plans (Private Medical Insurance)
• Individual corporate benefits such as Corporate Insurance Schemes
4. ​Will I be classified as a private or subsidised patient?

Patients are categorised as either subsidised or private based on the following criteria:

Subsidised if you are:

• A Singapore Citizen or Singapore Permanent Resident (PR) referred by a Government / Restructured Hospital / Polyclinic or the Singapore Armed Forces without specifying a doctor by name.
• The Hospital will assign a doctor accordingly.
Non-subsidised or private if you are:

• ​​​​​​​​A self-referred or walk-in case.
• Referred by a General Practitioner (GP).
• Referred by a Government / Restructured Hospital under private patient status and/or specifying a doctor by name
• Referred by a Polyclinic, specifying a doctor by name.
• Referred by a Private Hospital.
• A non-resident.
• Involved in an industrial accident case (work injury).
5. ​Can I upgrade or downgrade my ward accommodation?
   
   ​You can opt to transfer between ward accommodations during your hospital stay, either upgrading or downgrading based on bed availability.
   
   Upgrade of Ward Accommodation:
   
   You can request an upgrade of your ward accommodation. The upgrade depends on bed availability and will take effect after you have settled the deposit and outstanding payment.
   
   ​All services, including pre-admission and daily treatment fees (DTF), will be recalculated to the upgraded class from the admission date onward. The only exception is ward charges, which will apply at the upgraded class rate from the upgrade date onward.
   
   Downgrade of Ward Accommodation:
   
   If you decide to downgrade from a non-subsidised to subsidised ward, you will need to undergo Means Testing to qualify for the subsidy.
   
   ​Upon downgrading the ward class, subsequent charges will be adjusted from the date of transfer until discharge.
   ​
   
6. Which Medisave can I use for my hospital bill?
   
   Besides using your own Medisave, you can also opt to utilise Medisave from your spouse, children, and parents.
   
   If you are a Singapore Citizen or Permanent Resident, you can also access your grandchildren's or siblings' Medisave.
   
   
7. How can I check if I am covered by MediShield Life or an Integrated Shield Plan?
   
   To check the insurance coverage details for yourself and the dependant(s) you are paying premiums for, log in to your Healthcare Dashboard at https://www.cpf.gov.sg​.
   
   
8. If I am facing financial difficulties and unable to pay my bill, who should I reach out to?
   
   For enquiries about bills, please contact 1FSS through the hotline at 6407 8128 or use the payment enquiry form at https://for.sg/asknhg.
   
   
9. Whom can I contact if I have questions about my bills?
   
   For enquiries about bills, please contact 1FSS through the hotline at 6407 8128 or use the payment enquiry form at https://for.sg/asknhg.
   
   
10. I would like to request a hardcopy of my bill.
    
    Please submit your request at https://for.sg/nhgbill.
    
    
11. I am a civil servant. What MCPS scheme am I covered under?
    
    Please enquire with your HR personnel about your medical scheme and the co-payment responsibilities you may have.
    
    
12. I have a corporate insurance benefit from my company. Could you explain the claim process to me?
    
    For claims using your corporate insurance:
    
    Pre-admission:
    
    Please get a Letter of Guarantee (LOG) from your HR Department and bring it on the admission day. Note that signing a Medisave Form may also be necessary.
    
    Discharge:
    
    After leaving the hospital, send the bill and your company's corporate insurance claim form to your HR Department for claiming and reimbursement. If a medical record or doctor's statement is needed for insurance claims, please reach out to our Medical Record Office.
    
    
13. Why won't I receive a subsidy for an industrial accident admission?
    
    For industrial accidents, charges will be at the private rate. If you're a Singapore Citizen or Permanent Resident, you can request a downgrade to a subsidised ward once your bill surpasses $45,000. The subsidy will be determined through Means Testing.
    
    
14. How can I obtain a refund if my bill is less than the deposit I paid?
    
    Refunds may take up to 14 working days to process after your bill is finalised. Any excess payment will be initially applied to clear any outstanding bills with the hospital.
    
    ​For enquiries about refund/request for refund, please contact 1FSS through the hotline at 6407 8128 or use the refund enquiry form: https://for.sg/askrefund​.
    
    
15. When can I expect to receive my hospital bill?
    
    You will receive an SMS alert when your bill is ready, and you can access your bill using NHG Cares or ​HealthHub apps. For patients who have no access to the NHG Cares or HealthHub apps, a hardcopy of the bill will be sent to you by mail.
    
    
16. Why is my bill still showing as outstanding after I have made payment?
    
    For enquiries about payments, please contact 1FSS through the hotline at 6407 8128 or use the payment enquiry form: https://for.sg/asknhg
    

Healthcare Schemes and S​ubsidies