Tell us more about your role.
I'm currently an Assistant Manager from the Value & Safety Office (VSO) in Woodlands Health (WH), where we emplace and manage initiatives and activities that safeguard patient safety and ensure delivery of safe care such as developing and implementing the clinical incident management framework, which can span from investigative work to monitoring of incident trends.
What drove you to join healthcare?
I felt that I could develop a meaningful and rewarding career in healthcare, where I can help to make a difference in patients' lives.
What is one thing that spurs you on at work?
I feel privileged to be part of the pre-opening team at Woodlands Health. The environment is dynamic and work can be challenging, but there’s always something new to learn.
What is one thing about your job, that you feel is unknown or misunderstood?
Many people often assume that patient safety only involves frontliners such as our doctors and nurses. As administrators, we play an important role in patient safety too.
We help people on the ground to identify systemic issues, and we bring relevant stakeholders together to improve and resolve these issues. We don’t just do paperwork; we collaborate and value-add.
Can you share with us one or two memorable moments from your time in WH or healthcare?
I volunteered to be a part of our staff swab team during the COVID-19 pandemic, this was an unforgetable period in my life.
What do you love about your job?
I love that my job is challenging yet fulfilling. I enjoy working with various stakeholders where I learn how to understand an issue through different lenses.
What is your favourite quote and personal mantra?
Be your own sunshine.