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NurseFirst Helpline

Telephone triage helpline (6262 6262) manned by nurses.​​

NurseFirst Helpline

Available from 8.00am to 11.00pm on Mondays to Sundays, including public holidays.

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About NurseFirst

NurseFirst is a telephone triage helpline (6262 6262) manned by nurses trained in emergency triage. Members of the public can call the helpline for advice on where they can seek treatment for acute but not life-threatening conditions.

Callers will be recommended to visit the site of care, based on the acuity of their medical conditions – General Practitioner (GP), Urgent Care Centre (UCC) or Emergency Department (ED). They are advised to visit the appropriate disposition site (GP, UCC, or ED) th​​at is most convenient for them. Those with minor conditions will be encouraged to visit their preferred or nearest GP following the call.

​NurseFirst operates from 8.00am to 11.00pm daily (including public holidays). Callers will not be charged for the service.

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