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Your Teleconsultation

​​Consult your doctor via secure video consultation, without coming to the cli​nic. ​​

 
Make An Appointment
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Consult your doctor via secure video consultation

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Consult your care team from the comfort of your home through secure, scheduled video visits via the NHG Health App.

Telemedicine is​ available for eligible, clinically stable patients, offering ​the same trusted care as an in-person visit, without the need to travel.​ Eligibility of teleconsultations would be advised by your care team.​

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We offer a wide range of video consultation services which includes:

  • General video consultations with specialists

  • Post-procedure follow-ups

  • Lifestyle and wellness supp​ort such as nutrition counselling, mental health support and other preventive care services

  • Medication services, with prescriptions delivered after your consultation

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  • A smartphone or computer with internet access

  • NHG Health App installed, with SingPass login enabled

  • Zoom Cloud Meetings App installed 

  • A quiet, well-lit space for your consultation

  • Your NRIC ready for identity verification
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  • Arrange medication delivery the same day via the NHG Health App: open your Appointment → "Arrange Medication Delivery".

  • Select your preferred delivery date and time, and enter your email and mobile number.

  • Indicate Medisave use (if applicable) and whether you want the full prescription to be delivered.

  • Complete payment digitally; your medical certificate or test results will appear in the app or be mailed if applicable.

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  • Restart your device and relaunch the app if audio or video is not working.

  • Check your internet connection: switch to a stronger Wi‑Fi network or move closer to your router. If the video lags or quality drops, keep the audio on.

  • Use headphones to improve sound quality and maintain privacy.

  • Need to reschedule or are unable to join? Please call WH Contact Centre at 6363 8000.


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Is teleconsultation suitable for me?

Teleconsultations are generally offered to clinically stable patients for follow-up care. Your doctor will advise if a teleconsultation is appropriate for your condition.

Can a caregiver join the session?

Yes, with your consent. Please ensure that your caregiver is present at the start of the consultation so our staff can record their participation.

How do I receive my medications?

You can choose from the following options:

  • Home delivery within 5 working days (a delivery charge of $4 applies)

  • Self-Collection at WH B1 Locker

  • ​Walk-in to WH B1 Pharmacy (please note this option is not available via the app)

How do I get my Medical Certificate (MC)?

Your medical certificate will be uploaded to your NHG Health App after the consultation and can be downloaded directly from the app.

What happens if I need to reschedule my appointment?

If you need to reschedule, you may do so via the NHG Health App or HealthHub App, or by calling WH Contact Centre at​ 6363 8000.

Your telemedicine session is securely accessed via SingPass through the NHG Health App. 

Please join the consultation from a private location, and do not record the session unless advised by your healthcare provider.

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